Shipping policy
Last updated: 5 October 2026.
Where we deliver
We deliver across India, and to selected countries outside India for personal use.
Dispatch
Most orders are dispatched within 48 business hours of being placed, not counting public holidays. Prepaid orders placed before 11 am IST on a working day are usually dispatched the same day. If something delays your order, a team member will contact you.
Delivery within India
| Option | Charge | Delivery |
|---|---|---|
| Prime Courier | Free on orders of ₹399 and above | Same-day dispatch for orders before 11 am IST. Delivery in about 2 days in metros and 3 to 7 working days elsewhere. |
| Standard Courier | ₹59 on orders below ₹399 | In about 2 days in metros and 3 to 7 working days elsewhere. |
| Cash on delivery | Available on orders from ₹360 up to ₹6,000. A cash-on-delivery fee of ₹95 applies. | As above |
| 3 Wash Challenge | ₹59 | Ships the same day for orders before 11 am IST |
Shipping charges are not refunded once a shipment is booked, because we use prepaid shipping. A cancelled order may still be eligible for a refund of the product value (see the returns and refunds policy).
Delivery outside India
- How it works. Place your order on the website as usual. Shipping for your country is shown at checkout. Our warehouse team reviews every international order and contacts you to confirm shipping, import rules and any changes before we dispatch it. We take the order forward where we can. For heavier parcels, our team confirms the shipping cost with you before dispatch.
- If we cannot ship to your country, or the shipping cost or rules mean we cannot go ahead on the terms you saw, we will tell you before dispatch and refund you in full, or agree a change with you.
- International orders are for personal use.
- Questions about an international order: email contact@renaura.com or WhatsApp +91 97906 32854 or +91 75988 48490. We reply within 2 working days.
- Import duties, customs fees and taxes may apply and are borne by the recipient.
- Outside India, only prepaid orders are accepted. Cash on delivery is not available.
- You get the same offer prices as customers in India.
- Our products are made and labelled for India. Please check that your country lets you import cosmetics for personal use. We may not be able to deliver to every country, and customs may hold or return a parcel.
- Delivery times vary by country and customs. Our team gives you an estimate when it contacts you.
Orders from salons
Registered salons can pay in advance or use cash on delivery for orders up to ₹9,000; larger orders are prepaid. We issue a GST invoice for every order. Outside India, only prepaid orders are accepted, and shipping is extra. Import duties and taxes may apply and are borne by the recipient. See the salon terms.
Tracking and delivery problems
We send tracking details when your order ships. Please give a complete, correct address and a phone number that works. If a parcel cannot be delivered because the address or contact details are wrong, or no one accepts it, it may return to us, and re-shipping charges can apply. If a parcel is delayed, damaged or missing, write to contact@renaura.com with your order number.
Packaging
We reuse packaging material where we can and are moving to greener options.
Seller and contact details. Renaura Wellness Private Limited, Survey No. 10/1B, Hoodi Main Rd., KEB Colony, Industrial Area, Bengaluru, Karnataka 560048 (trade name: iluvia Professional). GSTIN 29AAHCR4877Q1Z8. Customer care and international enquiries: contact@renaura.com, or WhatsApp +91 97906 32854 or +91 75988 48490, 11 am to 7 pm on working days. We reply within 2 working days.
If you are not satisfied with our reply. Level 1: contact@renaura.com, reply within 2 working days. Level 2, escalation: brand@renaura.com, reply within 4 working days. Level 3, Grievance Officer: Nishant Gupta, nishant@renaura.com, who acknowledges complaints within 48 hours and aims to resolve them within one month.