Shipping policy

Last updated: 11 October 2026.

Where we deliver

We deliver to salons across India. Orders from outside India are by quotation: see "Salons outside India" below.

Delivery in India

  • Free delivery on all salon orders in India. There is no shipping charge.
  • Most orders are dispatched within 48 business hours of being placed, not counting public holidays. Prepaid orders placed before 11 am IST on a working day are usually dispatched the same day. If something delays your order, a team member will contact you.
  • Delivery takes about 2 days in metros and 3 to 7 working days elsewhere.
  • Payment: prepaid, or cash on delivery for orders up to ₹9,000 (larger orders are prepaid). We issue a GST invoice for every order.

Salons outside India

  • We quote every order. There is no online checkout for orders outside India, because shipping cost and import rules differ for each country and parcel.
  • How to order: register your interest using the form on our home page (choose your country first), or email contact@renaura.com or WhatsApp +91 97906 32854 or +91 75988 48490. We reply within 2 working days with the shipping cost, the total and a payment link.
  • Outside India, only prepaid orders are accepted.
  • Import duties, customs fees and taxes may apply and are borne by the recipient.
  • Our products are made and labelled for India. Please check that your country lets you import cosmetics for personal use or salon use. We may not be able to deliver to every country, and customs may hold or return a parcel.
  • Delivery times vary by country and customs. We give you an estimate with your quote.
  • Returns are not provided for orders from outside India.

Tracking and delivery problems

We send tracking details when your order ships. Please give a complete, correct address and a phone number that works. If a parcel cannot be delivered because the address or contact details are wrong, or no one accepts it, it may return to us, and re-shipping charges can apply. If a parcel is delayed, damaged or missing, write to contact@renaura.com with your order number.

Packaging

We reuse packaging material where we can and are moving to greener options.

Seller and contact details. Renaura Wellness Private Limited, Survey No. 10/1B, Hoodi Main Rd., KEB Colony, Industrial Area, Bengaluru, Karnataka 560048 (trade name: iluvia Professional). GSTIN 29AAHCR4877Q1Z8. Customer care and international enquiries: contact@renaura.com, or WhatsApp +91 97906 32854 or +91 75988 48490, 11 am to 7 pm on working days. We reply within 2 working days.

If you are not satisfied with our reply. Level 1: contact@renaura.com, reply within 2 working days. Level 2, escalation: brand@renaura.com, reply within 4 working days. Level 3, Grievance Officer: Nishant Gupta, nishant@renaura.com, who acknowledges complaints within 48 hours and aims to resolve them within one month.