Privacy policy
Last updated: 5 October 2026. This policy explains how Renaura Wellness Private Limited ("we", "us") handles personal data on iluviapro.com and renaura.com, under the Digital Personal Data Protection Act, 2023 and its rules, and the other laws that apply to us.
1. Who we are
Seller and contact details. Renaura Wellness Private Limited, Survey No. 10/1B, Hoodi Main Rd., KEB Colony, Industrial Area, Bengaluru, Karnataka 560048 (trade name: iluvia Professional). GSTIN 29AAHCR4877Q1Z8. Customer care and international enquiries: contact@renaura.com, or WhatsApp +91 97906 32854 or +91 75988 48490, 11 am to 7 pm on working days. We reply within 2 working days. Websites: iluviapro.com (retail) and renaura.com (salons).
If you are not satisfied with our reply. Level 1: contact@renaura.com, reply within 2 working days. Level 2, escalation: brand@renaura.com, reply within 4 working days. Level 3, Grievance Officer: Nishant Gupta, nishant@renaura.com, who acknowledges complaints within 48 hours and aims to resolve them within one month.
2. What we collect and why
| When | What we collect | Why |
|---|---|---|
| You shop on iluviapro.com | Name, email, phone, delivery and billing address, order details. Payments are handled by our payment partners; we do not see or store your full card details. | To take and deliver your order, issue invoices, support you and prevent fraud. |
| You contact us or send a complaint | The details you send us, such as your order number, photos of a product and your messages. | To answer you and fix the problem. |
| A salon registers on renaura.com | Salon name, owner's name, email, phone, location, Google Maps link and, if given, GSTIN, registered business name, billing address and a separate delivery address with a contact person and phone. We may check your Google Maps listing or Instagram. | To check the salon is eligible, approve the account, process trade orders and issue GST invoices. |
| A salon chooses to be listed in the salon finder (optional) | Salon name, address, pincode, the phone number to show, Google Maps link, and whether it sells iluvia products or offers ChitinX Amino Treatments. | To show the salon to people searching by pincode. The listing is public and you can ask us to remove it at any time. |
| Someone recommends a salon | The salon's public business details (name, city, pincode, phone, Instagram or Google Maps link), the note written, and, if given, the name and phone or email of the person recommending. | To approach the salon about ChitinX. A recommendation does not list the salon in the finder. |
| You place an order from outside India | The same order details as any order, and your WhatsApp number if you contact us there. | Our warehouse team uses them to review the order and to contact you about shipping and import rules. |
| A salon outside India registers its interest | Salon name, owner's name, email, phone with country code, country, city, website or Instagram and what it is interested in. | To reply, check import rules and discuss an order. |
| You write a review | Your name and review, collected through our review provider. | To show reviews on our product pages. |
| You use our websites | Device and browser details, IP address, the pages you view and cookies. | To make the websites work, understand how they are used and, with your consent, measure and show our ads. |
| You agree to hear from us | Your email or phone number and your choices. | To send offers, news and launches. You can stop at any time. |
3. Our basis for using your data
We use your personal data with your consent, or for the limited purposes the law allows without consent, such as fulfilling an order you placed, complying with tax and other laws, and responding to a legal request. You can withdraw consent at any time by writing to us. This does not affect what we did before you withdrew it.
4. Who we share data with
- Shopify, which runs our online store and stores store data.
- Payment gateway providers and, for cash on delivery, our courier partners.
- Courier and logistics partners, to deliver your order.
- Service providers for accounting, invoicing and inventory, order management and email (Zoho Books and Zoho Inventory, omsguru, Zoho Mail).
- WhatsApp, if you message us there: WhatsApp's own terms and privacy policy also apply to that conversation.
- Our review provider and analytics and advertising partners (Judge.me, Google Analytics, Meta and Google advertising).
- Government authorities and courts when the law requires it.
We do not sell personal data. We ask our service providers to use it only for the services they provide to us.
5. Recommended salons
If you recommend a salon, we may contact it about iluvia and ChitinX. We use the contact details of a salon only to reach it for business reasons.
6. Data stored outside India
Shopify and some other providers store or process data on servers outside India. If you order from outside India, your data is also processed in India. We take steps to keep it protected wherever it is held.
7. How long we keep data
- Order and invoice records: for as long as tax, accounting and company law require.
- Salon accounts: while the account is open, and then for the period the law requires for trade records.
- Salon finder listings: until you ask us to remove them.
- Salon recommendations and international interest forms: 12 months if the salon does not join.
- Marketing: until you unsubscribe.
8. Your rights
You can ask us to tell you what personal data we hold and how we use it, to correct or complete it, to erase it when it is no longer needed, to stop using it for marketing, to withdraw your consent, and to nominate someone to act for you if you die or cannot act. Write to the Grievance Officer below. We will check who you are, and reply within 30 days. If you are not satisfied with our reply, you may complain to the Data Protection Board of India once it is in place. If you are in the EEA, the UK or California you may have further rights; tell us and we will deal with your request.
9. Children
Our websites are for adults. We do not knowingly collect personal data from anyone under 18. If you think a child has given us data, write to us and we will delete it.
10. Cookies
Cookies are small files stored on your device. We use strictly necessary cookies for the cart and checkout; analytics cookies to count visits and see which pages are useful; and, with your consent, advertising cookies from our advertising partners. You can change your choice from the cookie banner or your browser settings. Blocking some cookies can stop parts of the site from working.
11. Security
We use reasonable safeguards, but no website or transmission is completely secure. Please keep your account details private.
12. Changes
We may update this policy. The date at the top shows the latest version.
13. Grievance Officer
Name: Nishant Gupta, nishant@renaura.com. Address: Renaura Wellness Private Limited, Survey No. 10/1B, Hoodi Main Rd., KEB Colony, Industrial Area, Bengaluru, Karnataka 560048. We acknowledge complaints within 48 hours and aim to resolve them within one month. Please start with contact@renaura.com; if you are not satisfied, write to brand@renaura.com, and then to the Grievance Officer.