Returns and refunds

Last updated: 5 October 2026.

Cancelling an order

  • Before it ships: write to contact@renaura.com or call +91 97906 32854 (11 am to 7 pm). We cancel the order and refund the amount to your original payment method, within 4 working days.
  • After it ships but before delivery: contact us and do not accept the parcel. When the parcel returns and we have checked it, we refund the amount minus the shipping and return shipping charges.
  • Shipping charges are not refunded once a shipment is booked.
  • Discount vouchers are for one use and count as used, even if you cancel.

Returns and replacements

Because our products are personal care items, we accept a return only if the product arrives damaged, defective or wrong, and you tell us within 5 days of delivery.

  1. Write to contact@renaura.com with your order number and a clear photo of the product, showing the MRP and batch details, and the invoice.
  2. We arrange a pick-up within 2 to 4 business days.
  3. We replace or refund once we receive the product in its original packaging with seals, labels and barcodes intact.

We cannot accept

  • Opened, used or altered products, unless they are defective, because of hygiene.
  • Products damaged by misuse or overuse.
  • Products returned without their original packaging, labels and freebies.
  • Free and promotional items.
  • Requests made after the period above.

If you have a reaction

Stop using the product and rinse well. If irritation continues, see a doctor. Please write to us with the product name and batch number and keep the pack. We take every report seriously.

How refunds are paid

Refunds go to the original payment method through the payment provider, usually within 72 business hours of us receiving and verifying the product, and your bank may take 2 to 3 more business days. For cash on delivery orders we refund by bank transfer or UPI; we will ask for your details.

Orders from outside India

We regret to inform that returns are unfortunately not provided for orders from outside India, due to the lack of feasibility because of shipping costs and taxation considerations.

If you are not satisfied with our reply. Level 1: contact@renaura.com, reply within 2 working days. Level 2, escalation: brand@renaura.com, reply within 4 working days. Level 3, Grievance Officer: Nishant Gupta, nishant@renaura.com, who acknowledges complaints within 48 hours and aims to resolve them within one month.