Salon terms

Last updated: 5 October 2026. These terms add to the terms of use for salons that register on renaura.com.

  1. Who can register. Professional salons that can show a real business, for example through a Google Maps listing, an Instagram page, a visiting card or a licence. We approve each registration and may decline or end an account.
  2. No online resale. You confirm that you will not resell iluvia, ChitinX or LissLock products online, including on marketplaces, social media shops and any website. You may sell them in your salon.
  3. Prices and offers. Trade prices and offers are shown to approved salons after sign-in and are for salons only. Offers can change. Quantity offers apply as stated on the offer. Kits are invoiced as individual products at their own GST rates.
  4. Billing and delivery. Your account can have different billing and delivery addresses, and more than one delivery address, such as other branches. The invoice is made out to the billing business and the goods go to the delivery address you choose at checkout. GST and input tax credit follow the billing business and its GSTIN.
  5. Orders and payment. Orders are prepaid, or cash on delivery up to ₹9,000 for registered salons. We issue a GST invoice.
  6. Using the products. Follow the directions and cautions on the pack and in the brochure, assess the client's hair first, and consider a strand test. ChitinX Amino Treatments are available exclusively at professional salons.
  7. Brand assets. You may use the logos and brochures under the guidelines in the Brand assets section, for your own website, social media and printed material. Do not change them or add claims we have not approved. We may ask you to change or remove a use that breaks the guidelines.
  8. Salon finder (optional). If you tick the box, we list your salon name, address, phone number and Google Maps link on iluviapro.com. You can ask us to remove or change the listing at any time. A listing is not a rating or an endorsement.
  9. iluvia Day. Salons with a qualifying single order can request a complimentary iluvia Day. A request is an enquiry, and our sales team confirms the details with you.
  10. Salons outside India. Only prepaid orders are accepted from outside India, and shipping is extra. Import duties and taxes may apply and are borne by the recipient. Compliance with your country's cosmetics rules is your responsibility as the importer. Returns are not provided for orders from outside India.
  11. Your data. We handle your data under our privacy policy.
  12. Ending an account. You may close your account at any time. We may suspend or end it if these terms are broken.
  13. Governing law. The laws of India apply. The courts at Bengaluru have jurisdiction.

If you are not satisfied with our reply. Level 1: contact@renaura.com, reply within 2 working days. Level 2, escalation: brand@renaura.com, reply within 4 working days. Level 3, Grievance Officer: Nishant Gupta, nishant@renaura.com, who acknowledges complaints within 48 hours and aims to resolve them within one month.